Nov 30, 2008

Chief Listening Officer

"Markets are conversations." - Cluetrain Manifesto

We are in the middle of a powerful shift in business. The top down, mass media, volume driven communication model is dead or dying.

The 30 second commercial contracted cancer over a decade ago (birth of TiVo.) Print media is bleeding from their jugular. Even some online media have come down with a fever lately.

All of which set the stage for an explosion in social media. There're nothing new about the conversations taking place. But never before have they had the megaphone they enjoy today.

Therefore, listening is becoming more important than ever. As with most things in life, there are winners and losers.

Successful companies will be the one's that listen to what's happening in the marketplace and react in real time. The smartest ones will even create a new C Suite position: Chief Listening Officer.

CLO's will lead all communication departments (PR, media relations, and yes even have a dotted line to marketing.) But more importantly than that, they will lead the tribe of passionate people we often call customers.

Here's looking forward to Corporate America growing some bigger ears.

Nov 28, 2008

Fifty People, One Question

Fifty people in New York City were all asked one simple question:

"What do you wish would happen by the end of the day?"




via swiss miss

Nov 27, 2008

Eat, Drink, and Be Merry


What a wonderful holiday. Instead of indulging in consumerism masked as a celebration of love, ghouls, or Christ's birth...Thanksgiving is different.

It's a time to be thankful for the things you already have. This year I think it's particularly important to pause and realize what we do have.

Tomorrow we will be whisked back into a whirlwind of gloomy financial news from Wall Street, terror attacks across the globe, and a rising tide of foreclosures and unemployment.

But not today. Today, we get to pause and reflect on the blessings in our life. So let's eat, drink, and be merry.

Happy Thanksgiving!

Nov 24, 2008

Manic Monday: Only in California

Funny, cool, or just plain ridiculous? This guy is shooting an email while rolling away from the fire on his Segway.

Only in California...

Nov 23, 2008

YouTube in HD...almost

Sick of watching grainy YouTube videos that look like they were shot on a webcam five years ago? Me too! Luckily we have options...

Where the Hell is Matt...in standard low-def.


Where the Hell is Matt...in higher-def.



Notice a big difference? Learn how to perform this magic trick for yourself.

Even better news. If you have a YouTube account, you can click on Playback Setup (under My Account.) Select "always play higher quality video when it's available."

And just like that, you're on your way to watching higher quality videos on the world's largest video sharing site.

Nov 22, 2008

What's Next for The Big Three?

With all of the doom and gloom floating around the auto industry right now, many are wondering what the future holds for Detroit's Big Three.

GM, Ford, and Chrysler have been a major part of our nation's backbone through the 20th century as we experienced the boom and bust of the manufacturing industry in the U.S.

Their destiny will affect us all. The ironic part is that their current situation is not sudden or unexpected.

This day has been coming for over three decades. Japanese and German auto manufacturers changed the game when they first came to the States. The Big Three have been playing catch up ever since.

German cars are known for high performance and class. Japanese cars are known for innovation and dependability. What are American cars known for? Big, gas guzzling, and slow to change.

Seat belts, catalytic converters, more fuel efficient engines. All of which the Big Three fought with lobbying dollars on Capitol Hill. Why? It's simple. Innovation is expensive, very expensive.

Conversely, over the last ten years, foreign manufacturers have designed their factories to be flexible, in that they can be easily retooled to produce any model that may be in-demand at the moment.

So what's next? Chapter 11. For at least 2 of the 3. GM will file first, then Ford. Crysler will likely be spun off from it's parent corporation Daimler.

GM and Ford will consider all of their options: merge, buy Crysler, or sell to someone else. The smart money is saying that there are several Chinese companies itching to get a piece of the American Car Pie.

Of course, there's always that other option for GM and Ford: Innovate. Burn the current business model and draft a radical new plan. If they don't, other's will.

Speaking of which, Seth Godin has an excellent idea for that new plan.

Nov 20, 2008

Touch A Life

"The only thing necessary for the triumph of evil is for good men to do nothing." - Edmund Burke

My buddy Patrick put together this interesting and heart tugging short documentary about child slavery on Lake Volta in Ghana, West Africa.

It's definitely worth a few minutes of your time. (If you're reading this on Facebook, please click here.)




To learn more visit Touch a Life Foundation

Nov 19, 2008

Really Schweet Apps

As more and more people catch the iPhone craze, I thought I would take a moment to highlight some of my most favorite apps so far.

(In case you haven't drank the koolaid yet, Apple's App Store is what makes the iPhone 10x better than any other smartphone on the market. Basically your phone gets cooler every single day.)

10. Midomi - never not know the name of a song again
9. Weather Channel - hour by hour, radar, and video. beware weather junkies.
8. Wikipanion - perfect for "I told you so" matches
7. ESPN - technically not an app, but one smooth mobile site
6. Facebook - still lacks a few full site features, but great for quick updates
5. AP News - get your news fix on the go
4. Yelp - unfamiliar side of town? hungry? no worries, Yelp can help
3. Twitterific - twitter. iPhone. enough said.
2. Lux Touch - Risk for the iPhone...need I say more?

1. Google - with the addition of voice enabled search, this app just went from good to awesome.

Nov 17, 2008

Manic Monday: Facebook Off

Coming to theaters soon...



Kidding aside, did you hear West Wing creator, Aaron Sorkin, is working on a script for Facebook: The Movie?

Nov 16, 2008

Let's Make A Deal

There's an article in today's LA Times announcing it's a boom time for bartering.

There are sites such as TradeaFavor.com, JoeBarter.com, and Swapthing.com for general bartering and niche sites like PaperBackSwap.com and Peerflix.com.

Of course, you could always go with the trusty Craigslist for bartering on the local level. (Apparently Craiglist had 148,097 listings in the barter category in Sept. up from 83,554 a year ago.)

So what do you think? As the economy shrinks and budgets tighten, are you open to the idea of swapping goods instead of greenbacks?

Nov 13, 2008

Starbucks and Church: A Parable

As a follow up to last week's post about what marketers can learn from this year's presidential election, here's an interesting video about what churches can learn from business and vis-versa.



Marketing is marketing. And both churches and businesses need to be aware of the brand messages they're broadcasting to newcomers, often unknowingly.


h/t to Brand Autopsy

Nov 11, 2008

We Deserve A Break

Words of wisdom from Creative Beef...

Okay, I think the whole world needs to take a few days off. I mean look at what we’ve all been through in the past few weeks:

1. The end of a 2 year campaign that had us checking CNN polls every few seconds.

2. The worst economic crisis since the Great Depression.

3. The Phillies won the World Series.

4. I think there was even some sort of dress-up holiday in there too.

And today I went to Target, and the store was filled with…Holiday stuff!

NOOOOOOOOOOO!

It’s too much. I’m not ready to face to holidays yet. We all need at least a week of sitting by the pool sucking on margaritas.

Nov 7, 2008

Why Obama Won: A Marketer's Perspective

Everyone should study their trade of choice. I am a marketer. Therefore, I am prone to follow the latest trends and triumphs in the world of marketing. There are tons of brands and companies to learn from. But marketing reaches well beyond the business world.

Regardless of your political stripe, the current presidential election cycle (all 20 months of it) has taught us much about marketing.

First off, we saw an unknown product with a strange name become an industry leader in four short years. The Presidential Industry is known for heavily entrenched brands (Clinton, Bush, Kennedy, Roosevelt) making this feat all the more monumental.

President-elect Barack Obama's rise from DNC keynote speaker to President closely resembles Apple's entrance and lighting quick domination of the smartphone market.

Obama's Campaign and Apple's iPhone both offered positions of differentiation that competition attempted to copy. For iPhone it was the touchscreen and App Store. For Obama it was his promise of change and hope. In the end, the first to market won in both cases.

Secondly, Obama's geek squad intimately understood the emerging power of social media. They were able to outshine McCain on every social media platform known to man.

But any marketer will tell you that millions of Facebook fans, YouTube views, and Diggs are useless if you aren't able to turn those clicks into real world actions.

For the first time in politics, we saw the perfect marriage of social marketing and community organizing. Obamaniacs could log into my.barackobama.com and pull up lists of registered Democrats and Independents to call, neighborhood doors to knock on, and offices to volunteer at.

Brilliant. Consumer to consumer marketing at it's finest. These supporters were marketing Brand Obama on their own dime and out of their own accord.

There's no denying that Obama had the better organized, more mobilized, energetic tribe of supporters. But a large tribe of passionate people need a powerful idea to unite around.

Enter branding 101. Every great brand needs a great story. "Change We Can Believe In." It was more than just a campaign slogan, it was a mission statement.

Barack Obama's biography (brand identity) provided the classic narrative of victory over adversity. A movement of Change and Hope was born and "Yes We Can" became their rallying cry.

To further solidify this position of Change, President-elect Obama just launched Change.gov. It's become abundantly clear to me, we have not only elected our first black president. This nation just elected our first President 2.0.

Future presidential hopefuls, I'm putting you all on alert. The game has changed. The bar has been more than raised, it's been reinvented. Why not sit out 2012, and start planning for 2016?

Nov 3, 2008

Vote Obama


"Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek."

Manic Monday: Political Dance-Off

For the 5% - 12% of you that are still undecided about which presidential candidate you're voting for tomorrow, I propose this: choose the next president based on their skills on the dance floor.

If this video is any measure, we're in for a tight race on Tuesday...

Nov 1, 2008

A Note On Conservative Christian Republicans

A few nights ago I stumbled upon a Facebook note from my friend Rachel.

It's addressed to "Conservative Christian Republicans" (but specifically one's that blur the line between faith and politics.)


If you have a few minutes and want to read something that will cause you to rethink a few things, by all means click here.